Program Materials



 






QSP National Accounts - FAQ

This section provides you with answers to frequently asked questions you and your customers might have about our program. Remember, our professional customer service team is just a phone call away and always willing to help you should you need their special attention.

  When should my order arrive?
Depending upon the frequency, new magazine subscriptions may take up to 12 weeks from the time the publisher receives the order for the first issue to arrive. Renewal orders will simply extend existing subscriptions, providing the original order hasn’t expired.

 How did I end up on a mailing list?
QSP does not sell or distribute the names of subscribers who participate in our programs. Individual publishers, however, do occasionally sell or trade their subscriber lists and are free to do so. We do encourage customers who would prefer to have their names removed from these lists to write to:

Direct Marketing Association
Mail Preference Service

Attn: Preference Service Manager
PO Box 3861
New York, NY 10163-3861

Direct Mail Marketing Association
Telephone Preference Service

Attn: Preference Service Manager
PO Box 3079
Grand Central Station, NY 10163-3079

 Do I pay my bill when I send in the orders?
No. Wait to pay for your orders until you are invoiced.

 How long do I have to return recognitions?
90 days from receipt of delivery.

 How do I return recognition items that I don’t use?
Pack up items you don’t use and return them to

HP
3919 109th St
Urbandale, IA 50322

Please enclose a letter on you council letterhead requesting credit for the items you are returning. Try to return all leftovers within 90 days of receiving them.

 How do I handle a step 2 order that is retuned to our council instead of QSP?
Put it in an envelope and send it to:

QSP, Inc.
3600 Army Post Road
Des Moines, IA 50321


 Where do we send incentive payments?

National Account Incentives
QSP Inc. 

13997 Collection Center Drive
Chicago, IL 60693

 Do you accept coupons?
Due to increased publisher restrictions, QSP is no longer able to accept coupons.


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